Returns & Refunds

The Returns & Refunds report has been retired. Its numbers pooled refunds across stores and currencies without an agreed definition of what a refund was. Refunds now live in the Returns view of Orders, built from the refunds your stores recorded. Where it went: open Analytics, click Orders under Sales, open More insights and choose Returns. The old link redirects there and keeps your period, stores and currency. What changed:

• Refunds are counted per purchase cohort: the orders placed in your period, followed for a Return window you choose, so recent orders that are still inside the window are listed as not judged yet.
• Refund rate by store and Refund rate by product show Refunded orders, Refund rate, Top reason and vs store, each in the store’s own currency.
• Reasons come from the store as a closed list. Free-text reasons are counted, never shown.
• Products whose top reason the catalog can address are marked Fix with product data; unusually high rates are marked Clear outlier.
• There is no estimate of refunded money in a pooled currency. Unknown refund splits stay unknown.

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