AI Chat

WISEPIM AI Chat is your conversational copilot for product information management. It has live access to your catalog, analytics, customers, and search data, so it can answer questions in plain language, show you the numbers behind the answer, and propose the exact changes that fix what it finds. You stay in control: nothing is applied to your catalog until you approve it.

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Getting started

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Open AI Chat

Navigate to AI Chat from the main sidebar. The first time you open it, you will see an empty conversation headed How can I help you today? with starter cards to get you going quickly.

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The message toolbar

A few tools sit below the message input:

• Attach (paperclip): add images, PDFs, or spreadsheets for the AI to read. See Attaching files and images.
• Dictate (microphone): speak your message instead of typing, and WISEPIM transcribes it in your language.
• Load prompt: open the Prompt Library of curated and saved templates.
• AI Enhance: rewrite a rough prompt into a clearer, more specific one. See AI prompt enhancer.

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Suggested prompts

A new conversation opens with starter cards grouped by the job you want to do:

• Analyze: a full store performance report, or compare this period to the last one
• Control quality: run a data health check, find issues to fix, or select a set of products and fix them
• Plan strategy: surface keyword opportunities, or find content and SEO gaps
• Create: write in your brand voice, or build a marketing copy kit

A row of quick ideas sits just above the input, covering common starting points: quality score overview, revenue and top products, customer segments, brand-aligned descriptions, homepage hero copy, and promo banner copy. Click any card to drop a ready-made prompt into the input, then send it as-is or edit it first.

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What you can do

AI Chat is built around four jobs. Because it reads your live data and can act on it, each one goes from question to finished change in the same conversation.

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Ask about your live data

The AI queries your catalog and business data in real time. When you ask something like “What are my top products by revenue?” or “Show me products missing descriptions,” it fetches the live numbers, shows its working, and presents the result as an interactive chart, table, or product list. You can control which data the AI may use in Settings > AI Chat under Tool Access. The available data categories are:

• Quality & Catalog: quality scores, field coverage, catalog stats, improvement roadmap
• Analytics & Revenue: revenue, top products, conversion funnel, marketing analytics
• Customers: customer segments (RFM) and customer analytics
• Search & SEO: site search analytics and Google Search Console performance
• Operations: task statuses and integration sync health

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Read the results: scores, charts, and tables

AI Chat does not bury numbers in a wall of text. It renders results as the same charts, scores, and tables you see across WISEPIM, so you can understand them quickly and know what to do next.

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How results are shown

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Make sense of the key numbers

The point of the numbers is the decision they lead to. Here is how to read the ones AI Chat reports most often, and what each one should prompt you to do. Notice how the answer above does the interpreting for you: it states the change (revenue down 9.4%), names the two drivers (returns climbing on low-graded listings, and stock-outs in one category), recommends the quickest win, and offers a one-click way to dig into the breakdown. That is the pattern to expect: a number, the reason behind it, and a next step.

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Turn answers into action

When the AI spots something it can fix, it proposes an action right inside the chat. You review it and approve, and nothing touches your catalog until you do.

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How a proposed action works

Each proposed action appears as a card under Suggested actions:

• The card shows what will change, the type of action, and roughly how many products it affects (for example, ~128 products affected).
• Preview shows the effect on the page without committing anything.
• Show details expands the Scope (which products), the Configuration (the exact settings), and Sample products, so you can verify before running.
• Edit lets you adjust the action first. Dismiss removes it.
• Approve runs a safe, read-only action immediately. Review & approve opens a catalog-changing action so you can confirm it in full first.

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Types of actions

The simplest of these is Apply filter. Ask which products have a problem, and the AI answers with the count and a one-click filter that narrows the catalog to exactly that set.

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Multi-step plans

For bigger jobs, the AI lays out an ordered plan. Each step is its own reviewable action, and Approve all in order runs them top to bottom, pausing if a step needs your attention.

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From question to result

Putting it together, here is how a single question becomes a finished change:

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Prompt Library

The Prompt Library gives you access to a set of professionally engineered curated prompts plus your own saved prompts. Click Load prompt in the input toolbar (or press Cmd/Ctrl + Shift + P) to open the library, then search either tab to find a template.

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Curated Prompts

Curated prompts are ready-to-use templates organized into five categories. Each prompt is designed to pull the right data and produce actionable output.

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Product Content

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Analytics & Performance

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SEO & Marketing

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Data Quality

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Strategic

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My Prompts

The My Prompts tab shows prompts you have saved from previous conversations. You can save any message as a reusable prompt by hovering over it and clicking the Save icon.

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Managing Chat Sessions

AI Chat organizes your conversations into sessions. Each session maintains its own message history, so you can revisit previous conversations at any time.

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Chat History Sidebar

The sidebar on the left displays all your chat sessions. From here you can:

• Create a new chat: start a fresh conversation
• Switch between sessions: click any session to load its messages
• Rename a session: give conversations meaningful names for easy reference
• Delete a session: remove conversations you no longer need

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Working with Messages

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Copying Responses

Hover over any message to reveal action buttons. Click the Copy button to copy the message content to your clipboard. A checkmark confirms the copy was successful. You can also use the keyboard shortcut Cmd/Ctrl + Shift + C to copy the most recent AI response without hovering.

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Regenerating Responses

If you are not satisfied with an AI response, click the Regenerate button (circular arrow icon) on the last assistant message. The AI will generate a new response to your most recent question.

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Providing Feedback

Each AI response includes thumbs up and thumbs down buttons. Use these to indicate whether the response met your expectations. This feedback helps improve future responses.

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Stopping Generation

If the AI is taking too long or you want to cancel a response mid-generation, click the Stop generating button that appears below the chat, or press the Escape key.

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Attaching Files and Images

You can attach files and images to any chat message. The AI reads the content and uses it directly in its response. This is useful for asking questions about a specific spreadsheet, having the AI describe or audit a product image, or sharing a plain-text reference.

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How to attach

• Paperclip button: click the paperclip icon in the input toolbar to open the file picker.
• Drag and drop: drag files from your desktop and drop them onto the chat input area.

After you select files, each attachment appears as a chip above the input. Images show a thumbnail preview; documents show a file-type icon and filename. A progress bar tracks the upload, and the chip shows Ready once the file is uploaded and ready to send. You can remove any attachment before sending by clicking the × on its chip.

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Supported file types

Each file can be up to 20 MB. You can attach up to 10 files per message.

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AI Prompt Enhancer

The AI Enhance feature helps you write better prompts. If you have a rough idea of what you want but are not sure how to phrase it effectively, the AI Enhance tool can refine your prompt for better results.

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Tips for Better Results

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Writing Effective Prompts

• Be specific: instead of “write a description,” say “write a 150-word product description for a premium leather wallet targeting men aged 25-40”
• Mention your brand voice: include tone guidelines like “professional but approachable” or “playful and casual”
• Set constraints: specify word counts, character limits, or formatting requirements
• Provide context: reference the product category, target audience, or sales channel
• Ask for data first: start with “Show me my top products by revenue” then follow up with “Now write descriptions for these”

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Getting the Most from Conversations

• Use follow-up messages: refine the AI output by asking for adjustments in follow-up messages rather than starting over
• Iterate on responses: ask the AI to make the text shorter, more persuasive, or more SEO-focused
• Combine data and content: ask the AI to analyze your data first, then generate content based on the findings
• Close the loop: after the AI surfaces a problem, ask it to “fix that for me” so it proposes an action you can review and approve
• Save successful prompts: when a prompt produces great results, save it to your Prompt Library for reuse
• Organize sessions by topic: keep separate sessions for different projects or product categories

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