Start by creating your customer groups and discount rules in the Discounts section, then apply them to specific products or categories from the product detail page.
Overview Dashboard
The Discounts overview page shows you a summary of your current pricing setup at a glance:| Metric | Description |
|---|---|
| Total Discounts | The total number of discount rules you have created |
| Active Now | Discounts that are currently in effect |
| Customer Groups | The number of customer segments you have defined |
| Scheduled | Discounts with a future start date that will activate automatically |
Customer Groups
Customer groups let you segment your customers so you can offer different pricing to different audiences. Common examples include B2B customers, wholesale buyers, VIP members, and retail customers.Creating a Customer Group
Fill in group details
Enter a name (e.g., “Wholesale”), a unique code (e.g.,
wholesale), and an optional description.Configure options
Set whether the group requires approval before customers can join, and whether it should be the default group for new customers.
Map to platforms (optional)
If you have connected e-commerce platforms, map this group to the corresponding customer group on each platform for automatic synchronization.
Managing Customer Groups
The Customer Groups page displays key stats:- Total Groups — How many customer groups you have
- Active Groups — Groups that are currently enabled
- Require Approval — Groups where customers must be approved before receiving group pricing
- Platform Mapped — Groups linked to external e-commerce platforms
Volume Discounts
Volume discounts let you create quantity-based pricing rules. Customers who buy larger quantities receive better pricing, encouraging bulk purchases.Discount Types
WISEPIM supports several types of volume discounts:Tier Pricing
Set fixed prices per unit at different quantity levels. For example, 8.99 each for 10-24 units, and $7.99 each for 25+ units.
Bulk Discount
Apply percentage or fixed-amount discounts based on quantity. For example, 10% off for 10-24 units, 15% off for 25-49 units, and 20% off for 50+ units.
Buy X Get Y
Offer free products when customers buy in multiples. For example, buy 2 get 1 free.
Flat Discount
A simple percentage or fixed-amount discount applied regardless of quantity. Useful for sales and promotions.
Creating a Volume Discount
You can create a discount from scratch or start with a pre-built template.Using a Template
Go to Create Discount
Navigate to Discounts > Create Discount. You will see a selection of templates.
Choose a template
Pick the template that best matches your goal:
- Simple Flat Discount — Fixed percentage off for sales
- Flash Sale with Coupon — Time-limited discount with a coupon code
- Buy X Get Y Free — Quantity-based free product offers
- Bulk Volume Pricing — Tiered discounts for wholesale
- Tier Pricing — Fixed per-unit prices at quantity breaks
- Custom — Start from a blank form
Customize the discount
The template pre-fills common settings and example tiers. Adjust the name, pricing tiers, scope, and targeting to match your needs.
Discount Configuration Options
When creating or editing a discount, you can configure the following:| Setting | Description |
|---|---|
| Name | A descriptive name for internal reference |
| Discount Type | Tier price, bulk discount, buy-x-get-y, flat discount, etc. |
| Scope | Apply to specific products, an entire category, or globally |
| Apply To | All customers, specific customer groups, logged-in users, or specific customers |
| Calculation Method | Replace the price entirely, or apply as a discount on top of the existing price |
| Priority | When multiple discounts apply, higher priority discounts take precedence |
| Start / End Date | Schedule the discount to activate and deactivate automatically |
| Coupon Code | Optionally require a coupon code for the discount to apply |
| Combine with Others | Whether this discount can stack with other active discounts |
Managing Volume Discounts
The Volume Discounts page gives you a full list of your discount rules with filtering and management options.Filtering Discounts
Use the filter tabs to quickly find what you need:- All — Every discount you have created
- Active — Discounts currently in effect
- Scheduled — Discounts with a future start date
- Inactive — Disabled discounts
Discount Actions
For each discount, you can:- Edit — Update the discount name, tiers, targeting, or schedule
- Activate / Deactivate — Toggle the discount on or off without deleting it
- Duplicate — Create a copy of an existing discount as a starting point for a new one
- Delete — Permanently remove the discount
Pricing Tiers
Pricing tiers are the core of volume discounts. Each tier defines a quantity range and the discount or price that applies within that range.Example: Bulk Percentage Discount
| Quantity Range | Discount |
|---|---|
| 10 - 24 units | 10% off |
| 25 - 49 units | 15% off |
| 50+ units | 20% off |
Example: Fixed Tier Pricing
| Quantity Range | Unit Price |
|---|---|
| 1 - 9 units | $9.99 |
| 10 - 24 units | $8.99 |
| 25+ units | $7.99 |
Discount Methods
Each tier can use a different discount method:- Percentage Off — A percentage reduction from the original price
- Fixed Discount — A fixed amount subtracted from the original price
- Fixed Price — A specific unit price that replaces the original price
- Price Per Unit — A set price per unit regardless of original pricing
Scheduled Promotions
You can schedule discounts to start and end automatically by setting start and end dates.Use Cases
Flash Sales
Run time-limited promotions that activate and deactivate without manual intervention.
Seasonal Promotions
Set up holiday or seasonal discounts weeks in advance and let them run on schedule.
Product Launches
Offer introductory pricing for a limited time when launching new products.
Clearance Events
Schedule end-of-season clearance pricing to start and end on specific dates.
Platform Synchronization
Volume discounts and customer group pricing sync with your connected e-commerce platforms automatically. When you create or update a discount in WISEPIM, the pricing changes are pushed to your platforms.Supported Platforms
| Platform | Status |
|---|---|
| Lightspeed | Supported |
| Magento 2 | Coming soon |
| Shopify | Coming soon |
| WooCommerce | Coming soon |
| CCV Shop | Coming soon |
Platform-specific settings can be configured for each discount to ensure compatibility. Each discount can have platform mappings that control how it appears on each connected store.
Plan Limits
The number of volume discounts and customer groups you can create depends on your plan:| Plan | Volume Discounts | Customer Groups |
|---|---|---|
| Free | Up to 5 | Up to 3 |
| Pro | Unlimited | Unlimited |
| Enterprise | Unlimited | Unlimited |
Best Practices
Set clear priorities
When multiple discounts could apply to the same product, use the priority setting to control which one wins. Higher priority discounts take precedence.
Test with a small scope first
Apply a new discount to a single product or category first. Verify the pricing is correct before expanding the scope.
Use customer groups for B2B
Create dedicated customer groups for wholesale and B2B buyers. Assign volume discounts specifically to these groups to avoid showing wholesale pricing to retail customers.
Schedule in advance
Set up seasonal and promotional discounts ahead of time with start and end dates. This eliminates the risk of forgetting to activate or deactivate a promotion.
Troubleshooting
Discount is not applying
- Check that the discount is active and not just scheduled for a future date.
- Verify the scope matches the product or category you expect.
- Make sure the Apply To setting includes the correct customer group or “all customers.”
- If a coupon code is required, confirm the customer is entering it correctly.
Wrong price is showing
- Check for conflicting discounts with overlapping scopes. The discount with the highest priority value takes precedence.
- If Combine with Others is enabled, multiple discounts may be stacking. Disable this setting if discounts should not combine.
- Verify the calculation method is correct (replace price vs. discount on price).
Customer group pricing is not syncing
- Ensure the customer group has a platform mapping configured for the target platform.
- Check that the platform integration is connected and active in Settings > Integrations.
- Review the sync status in the customer group details for any error messages.