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Importing Products

Importing products into WISEPIM allows you to quickly populate your catalog from existing e-commerce platforms or upload data from spreadsheets. This guide will walk you through all available import options and help you get your products into the system efficiently.

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What You Can Import From

WISEPIM supports importing products from multiple sources:

• E-commerce Platforms: Shopify, WooCommerce, Magento, LightSpeed
• File Formats: CSV files with advanced mapping
• Other Systems: WebshopImporter, Kaufland

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Before You Start

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Setting Up Platform Integrations

For e-commerce platform imports, you must first configure your integrations:

1. Navigate to Integrations: Go to the Integrations page from your main menu
2. Choose Your Platform: Select the platform you want to connect (Shopify, WooCommerce, etc.)
3. Enter Credentials: Provide your API keys, store URLs, or login credentials
4. Test Connection: Use the test button to verify the connection works
5. Save Configuration: Once tested successfully, save your integration settings

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Understanding Import Types

Platform Imports: Pull all products directly from your connected e-commerce store

• Maintains product relationships and categories
• Imports all standard product fields
• Preserves existing product IDs when possible

CSV Imports: Upload product data from spreadsheet files

• Flexible field mapping to match your data structure
• Advanced validation and error checking
• Support for custom attributes and fields

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Starting an Import

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Accessing the Import Feature

1. Go to Products Page: Navigate to your main Products page
2. Click Import Button: Find the orange Import button in the top toolbar
3. Check Available Sources: The modal will show only configured integration sources

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If No Integrations Are Configured

If you see “No configured integrations found”:

1. Click “Go to Integrations”: This takes you directly to the setup page
2. Configure Your Platforms: Set up at least one e-commerce integration
3. Return to Products: Come back and try importing again

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Platform Import Process

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Selecting Your Source

1. Choose Platform: Select from your configured integrations:
   • Magento: Import from your Magento store
   • WooCommerce: Import from your WordPress/WooCommerce site
   • Shopify: Import from your Shopify store
   • LightSpeed: Import from your LightSpeed system
   • WebshopImporter: Import from WebshopImporter system
2. Review Description: Each option shows what will be imported
3. Click Continue: Proceed with the selected platform

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What Happens During Platform Import

1. Connection Established: WISEPIM connects to your platform using saved credentials
2. Product Discovery: The system finds all products in your store
3. Data Transfer: Products are downloaded with all their information
4. Processing: Products are processed and added to your WISEPIM catalog
5. Completion: You’ll receive a notification when the import is finished

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CSV Import Process

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Preparing Your CSV File

Before uploading, ensure your CSV file:

• Has headers: First row should contain column names
• Uses UTF-8 encoding: Prevents character display issues
• Contains required fields: At minimum, product names and SKUs
• Follows consistent formatting: Dates, prices, and categories in standard formats

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Upload and Mapping

1. Select CSV Import: Choose “CSV Import” from the import options
2. Upload File: You’ll be redirected to the CSV importer page
3. Map Columns: Match your CSV columns to WISEPIM fields
4. Validate Data: Review any errors or warnings
5. Start Import: Begin the import process

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Advanced CSV Features

The CSV importer includes powerful features:

• Auto-mapping: Automatically suggests field mappings based on column names
• Data validation: Checks for errors before importing
• Custom attributes: Map to project-specific fields
• Preview mode: See how your data will look before importing
• Error handling: Clear reporting of any issues found

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Managing Import Progress

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Tracking Your Import

1. Progress Notifications: Toast messages show import status
2. Background Processing: Imports continue even if you navigate away
3. Completion Alerts: You’ll be notified when the import finishes
4. Error Reports: Any issues are clearly reported

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What to Expect

Small Catalogs (under 100 products): Usually complete within minutes Medium Catalogs (100-1,000 products): May take 10-30 minutes Large Catalogs (1,000+ products): Can take several hours

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After Import Completion

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Reviewing Imported Products

1. Check Product Count: Verify the expected number of products were imported
2. Review Product Data: Spot-check a few products to ensure data quality
3. Verify Categories: Make sure product categories imported correctly
4. Test Custom Fields: If you have custom attributes, verify they populated

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Common Post-Import Tasks

1. Set Review Status: Mark products as reviewed after verification
2. Enrich Descriptions: Use AI to improve product descriptions
3. Update Categories: Organize products into your preferred category structure
4. Configure Attributes: Set up any additional custom fields needed

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Troubleshooting Import Issues

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”Import Failed” Messages

Check Integration Status:

• Verify your platform integration is still connected
• Test the connection in the Integrations page
• Re-enter credentials if needed

Platform-Specific Issues:

• Shopify: Check API permissions and rate limits
• WooCommerce: Verify REST API is enabled
• Magento: Confirm API user has proper permissions

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”No Products Found”

• Empty Store: Verify your platform actually has products
• Permission Issues: Check if your API user can access products
• Filter Settings: Some platforms may have visibility filters

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CSV Import Problems

File Format Issues:

• Save as CSV (UTF-8) format
• Remove any special characters in headers
• Ensure consistent data formatting

Mapping Errors:

• Required fields must be mapped
• Check data types match field requirements
• Verify custom attribute codes are correct

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Performance Issues

Slow Imports:

• Large catalogs naturally take longer
• Platform API rate limits may slow the process
• Network connectivity can affect speed

Timeouts:

• Try importing smaller batches
• Check your internet connection
• Contact support for very large catalogs

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Best Practices

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Before Importing

1. Test Your Integration: Always test platform connections first
2. Start Small: Import a few products initially to verify everything works
3. Backup Existing Data: Export current products before major imports
4. Plan Your Structure: Decide on categories and attributes beforehand

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During Import

1. Monitor Progress: Keep an eye on notifications and progress messages
2. Don’t Interrupt: Avoid closing your browser during active imports
3. Be Patient: Large imports take time - let them complete

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After Import

1. Quality Check: Review imported data for accuracy
2. Organize Products: Set up proper categories and attributes
3. Enrich Content: Use AI tools to improve product descriptions
4. Regular Updates: Set up regular import schedules if needed

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Getting Help

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If You Need Assistance

• Integration Issues: Check the Integrations page documentation
• CSV Problems: Review the CSV Import guide
• Technical Errors: Contact support with error messages
• Performance Questions: Reach out for guidance on large imports

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Useful Resources

• Integrations Documentation: Detailed setup guides for each platform
• CSV Template: Download sample CSV files for reference
• API Documentation: Technical details for custom integrations
• Video Tutorials: Step-by-step visual guides