> ## Documentation Index > Fetch the complete documentation index at: https://docs.wisepim.com/llms.txt > Use this file to discover all available pages before exploring further. # FAQ Settings > Choose how product and category FAQs combine, which channels get them and in what format, how the storefront block looks, and when AI FAQs go live. ![WISEPIM FAQ settings with Category FAQs and Export sections on the left and a live preview of the storefront FAQ block on the right](https://mintcdn.com/swiftsyncai/ZhFouQkYEPBbUtsa/images/marketing-screenshots/settings/settings-faqs-light-branded.webp?fit=max\&auto=format\&n=ZhFouQkYEPBbUtsa\&q=85\&s=5700bcfd3f2a3982bef621dc93765ae7) The FAQs settings page decides what happens to your [product FAQs](https://docs.wisepim.com/en/ai/product-faqs.md) after you write them: how category questions are mixed in, what each channel receives on export, how the block looks on your storefront, and whether AI-written questions wait for your review. **What this page enables:** you set up FAQs once for the whole project, so every product exports a consistent, schema-marked FAQ block to the channels that accept it, and no channel gets FAQ text it would reject. **Where to find it:** go to **Settings** and open **FAQs** in the AI & Content group. The settings apply to the selected project. ## Category FAQs Categories can add their FAQs to every product filed directly under them. Two settings control this: | Setting | What it does | Default | | - | - | - | | **Stop adding category FAQs once a product has enough of its own** | When on, set **Stop adding category FAQs at** a number of own questions, from 1 to 50. Products at or above it get no category FAQs. | Off | | **New categories add their FAQs to products** | Whether a new category starts with its FAQs switched on. You can still switch it off per category. | On | A single product can override the limit, or switch category questions off entirely, in its **FAQs** tab. ## Export FAQs are appended to the end of the exported description. **Append FAQs to exported descriptions** is on by default, so your FAQs reach every shop without extra mapping. Re-exporting never adds them twice: WISEPIM replaces the old block each time, and strips it again when you re-import the product. ### Per channel Each channel starts from the format it renders best. Pick **FAQ format for** a channel to override it: **Default**, **HTML**, **Plain text** or **Off**. The default shows in brackets, for example **Default (HTML)**, with a one-line reason below the channel name. | Default | Channels | | - | - | | HTML | Shopify, WooCommerce (API and CSV), Magento 2, Lightspeed, CCV Shop, BigCommerce, Ecwid, PrestaShop, Shopware, ShopWired, Squarespace, Sylius, Oscar, CSV and Excel file exports, Channable and custom feeds | | Plain text | Medusa, Kaufland, ChatGPT Shopping, Copilot, Perplexity and affiliate feeds | | Off | Google Merchant Center ("Not sent: Google rejects FAQ text in descriptions"), Akeneo, Mirakl, bol, Amazon, shopping-ad feeds for Google, Microsoft, Meta, Pinterest and TikTok, beslist, idealo and BMEcat | When a channel has a length limit on descriptions, WISEPIM drops whole questions from the end of the block to fit. It never cuts an answer in half. ### Structured data Three platforms can also receive the FAQs as clean data, so themes, apps and AI assistants can read them. All three are on by default: | Channel | Option | | - | - | | Shopify | **Also send as metafields (wisepim.faqs)** | | WooCommerce | **Also send as product meta (wisepim\_faqs)** | | Magento 2 | **Also send to the attribute wisepim\_faqs** | > [!WARNING] > > For Magento 2, the attribute `wisepim_faqs` must exist in your store. If it doesn't, the structured data is skipped and the export run shows a warning. > [!NOTE] > > WISEPIM also sends FAQPage schema. Google shows FAQ rich results only for a few authoritative sites, so don't expect them in search results. AI assistants and your theme still benefit. ### Use it in your theme The **Use it in your theme** section gives ready-made code to print the FAQPage schema from the structured data: **Shopify: product template (Liquid)** and **WooCommerce: functions.php or a code snippets plugin (PHP)**. Click **Copy** and paste the code where your product template renders. If you print this JSON-LD yourself, turn off **Add FAQ schema markup** under Layout and style, so the page doesn't carry two FAQPage entities. The **Turn off schema markup** button does that for you. ## Layout and style These settings shape the HTML block inside your product descriptions. **Use recommended** resets them. | Setting | Options | Default | | - | - | - | | **Layout** | **Accordion** (questions open in place, no scripts needed), **Definition list** (every answer visible), **Headings** (each question is a heading) | Accordion | | **Show a section heading** | On or off. Set a **Heading** per language; leave one empty for the built-in "Frequently asked questions". | On | | **Heading level** | H2 to H4 | H2 | | **Question level** | H3 to H5. One level below the section heading keeps the page outline valid. | H3 | | **Open the first question** | Accordion only | | | **Keep one question open at a time** | Accordion only | | | **Add FAQ schema markup** | Adds FAQPage markup that stays invisible to shoppers | On | | **Style** | **Use my theme** (no inline styles) or **Styled**, which adds **Question color**, **Border color**, **Background color** and **Corner radius** (0 to 24) | Use my theme | | **CSS class** | Up to five class names so your theme can target the block | `wpim-faq` | | **Limit the number of questions** | When on, set **Questions to show**, from 1 to 50 | Off | ## Generation These settings decide what happens when WISEPIM AI writes FAQs for your products. ### When suggestions are ready This is the project default. You can pick another option for each run in the Enrich dialog. | Option | What happens | | - | - | | **Review every suggestion** | Nothing reaches a product until you accept it in its FAQ tab. | | **Add the safe ones automatically** | Suggestions that pass your rules go live right away. The rest wait for you. | | **Add everything automatically** | Every suggestion is saved as soon as it's ready. You can undo a whole run from its task page. | ### What counts as safe A suggestion is added automatically only when it passes every rule: * **Adds to the list, never replaces it** (always on). Runs that replace a product's FAQs always wait for you. * **Isn't a duplicate** (always on). It doesn't repeat a question the product already shows, its own or from a category. * **Cites its sources** (on by default). Every answer added without review points to product data or research. * **Stop once a product has enough questions of its own** (off by default). When on, set **Stop adding at** a number of own questions per product. Off means only the 50-question limit applies. Anything held waits in the product's FAQ tab with the reason, so you only review what needs it. ## Live preview The **Live preview** panel updates as you change settings: * **Preview as**: **Your storefront**, or one of your channels. * **Preview language**: see the heading and questions in another language. * **Preview with a product**: search by name or SKU to use a real product's FAQs instead of sample questions. When you preview a channel, **What the channel receives** has two tabs: **Description** shows the block or plain text that channel gets, and **Structured data** shows the JSON, with **Copy JSON**. If a channel gets nothing, the preview says "Not sent to" that channel and why. When you save your changes, you see "FAQ settings saved". ## Act on what you find > **FAQs show up twice on your Shopify product page** > > Your theme probably prints the `wisepim.faqs` metafield and the description also carries the block. Either set Shopify to **Off** under Per channel and render from the metafield, or untick **Also send as metafields (wisepim.faqs)**. > **Google Merchant Center rejected descriptions** > > Keep Google Merchant Center on its default, **Off**. Google rejects FAQ text in descriptions. > **The block looks unstyled in your theme** > > Switch **Style** to **Styled** and pick colors, or keep **Use my theme** and target the `wpim-faq` class in your theme's CSS. > **Well-documented products get too many questions** > > Turn on **Stop adding category FAQs once a product has enough of its own**, or set **Limit the number of questions** to cap what shoppers see. > **You review hundreds of AI suggestions after every run** > > Set **When suggestions are ready** to **Add the safe ones automatically**. You then only review what a rule held back. ## Related > **[Product FAQs](https://docs.wisepim.com/en/ai/product-faqs.md)** > > Write, generate and review FAQs per product and in bulk. > **[Exporting Products](https://docs.wisepim.com/en/essentials/exporting-products.md)** > > Send products, with their FAQ block, to your channels. > **[Bulk Enrich](https://docs.wisepim.com/en/ai/bulk-enrich.md)** > > Run AI enrichment across many products at once. > **[Managing Product Categories](https://docs.wisepim.com/en/other-features/managing-categories.md)** > > Add FAQs to a category and choose whether its products get them. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.