> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wisepim.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Discounts & Pricing
> Set up volume discounts, tiered pricing, promotions, and customer group pricing. Build your rules in WISEPIM, then sync them to your stores.
Reward bulk buyers, run timed promotions, and give B2B customers their own prices. You build every pricing rule in WISEPIM, then sync it to your connected stores. No more editing prices by hand on each platform.
Start in the **Discounts** section. Create your **customer groups** and **discount rules** there. Then apply them to products or categories from the product detail page.
## What the overview shows
The Discounts overview gives you a quick read on your pricing setup:
| Metric | What it means |
| ------------------- | ------------------------------------------- |
| **Total Discounts** | How many discount rules you have created |
| **Active Now** | Discounts that are live right now |
| **Customer Groups** | How many customer segments you have defined |
| **Scheduled** | Discounts set to start on a future date |
From here, jump to **Customer Groups**, **Volume Discounts**, or **Scheduled Promotions**. Or use a quick action to start a new discount right away.
The overview is split into three tabs: **Overview** (the feature cards and quick actions), **Platforms** (which stores discounts sync to), and **Help** (a short setup guide). You will also see an **Analytics** card marked *coming soon*, so you know that view is on the way.
## Create a customer group
Customer groups let you show different prices to different buyers. Use them for B2B clients, wholesale buyers, VIP members, or retail shoppers.
Go to **Discounts > Customer Groups** in the sidebar.
Open the form for a new group.
Enter a **name** (for example, "Wholesale"), a unique **code** (for example, `wholesale`), and an optional description.
Choose whether the group **requires approval** before customers can join. Choose whether it is the **default group** for new customers.
If you have connected stores, link this group to the matching customer group on each one. Pricing then syncs automatically.
Click **Save**. The group appears in your list right away.
### Manage your groups
The Customer Groups page tracks key stats at a glance:
* **Total Groups**: how many groups you have
* **Active Groups**: groups that are currently on
* **Require Approval**: groups where customers must be approved before they get group pricing
* **Platform Mapped**: groups linked to a connected store
You can **edit**, **delete**, or **set as default** any group from the list. The default group covers customers who do not belong to a specific group.
Map each group to your stores so price updates sync on their own. This saves you from updating prices by hand on every platform.
## Choose a discount type
Volume discounts reward customers for buying more. There are six types. Pick the one that fits your goal:
A simple percentage or fixed amount off, no matter the quantity. Good for sales and promotions.
Take a percentage or fixed amount off, based on quantity. For example: 10% off for 10–24 units, 15% off for 25–49, 20% off for 50+.
Set a fixed unit price at each quantity level. For example: $9.99 each for 1–9 units, $8.99 each for 10–24, \$7.99 each for 25+.
Give free products when customers buy in multiples. For example: buy 2, get 1 free.
The discount grows as the quantity grows. For example: 5% off at 10+, 10% off at 25+, 15% off at 50+.
Apply different discount rates to different quantity ranges within the same order.
## Create a volume discount
You can start from a template or build a discount from scratch. Templates are faster, so start there.
### Start from a template
Go to **Discounts > Create Discount**. You will see a set of templates.
Choose the one that fits your goal:
* **Simple Flat Discount**: a fixed percentage off, for sales
* **Flash Sale with Coupon**: a timed discount that needs a coupon code
* **Buy X Get Y Free**: free products based on quantity
* **Bulk Volume Pricing**: tiered discounts for wholesale
* **Tier Pricing**: fixed unit prices at quantity breaks
* **Custom**: a blank form to build your own
The template fills in common settings and example tiers. Change the name, tiers, scope, and targeting to fit your needs.
Click **Save**. The discount joins your volume discounts list.
### Discount settings
When you create or edit a discount, you can set the following:
| Setting | What it does |
| ----------------------- | --------------------------------------------------------------------------------------------------------------------------- |
| **Name** | A clear name for your own reference |
| **Discount Type** | Tier price, bulk discount, buy-x-get-y, flat discount, and more |
| **Scope** | Apply to specific products, a whole category, or everything |
| **Apply To** | All customers, specific groups, logged-in users, or specific customers |
| **Calculation Method** | Replace the price, take the discount off the current price, or compound (apply together with other discounts so they stack) |
| **Priority** | When discounts overlap, the higher priority one wins |
| **Start / End Date** | Turn the discount on and off automatically |
| **Coupon Code** | Require a coupon code before the discount applies |
| **Combine with Others** | Whether this discount can stack with other active ones |
## Manage your discounts
The **Volume Discounts** page lists every discount rule, with tools to filter and act on them.
### Find a discount fast
Use the filter tabs to narrow the list:
* **All**: every discount you have created
* **Active**: discounts that are live now
* **Scheduled**: discounts set to start later
* **Inactive**: discounts that are turned off
You can also filter by **scope** (product, category, or global) with the scope dropdown.
### Act on a discount
For each discount, you can:
* **Edit**: change the name, tiers, targeting, or schedule
* **Activate / Deactivate**: turn it on or off without deleting it
* **Duplicate**: copy it as a starting point for a new one
* **Delete**: remove it for good
Deactivating a discount stops it from applying to orders but keeps the setup, so you can switch it back on later. Deleting removes it for good.
## Set up pricing tiers
Tiers are the heart of a volume discount. Each tier sets a quantity range and the price or discount for that range.
### Example: bulk percentage discount
| Quantity range | Discount |
| -------------- | -------- |
| 10–24 units | 10% off |
| 25–49 units | 15% off |
| 50+ units | 20% off |
### Example: fixed tier pricing
| Quantity range | Unit price |
| -------------- | ---------- |
| 1–9 units | \$9.99 |
| 10–24 units | \$8.99 |
| 25+ units | \$7.99 |
### Discount methods per tier
Each tier can use its own method:
* **Percentage Off**: a percentage off the original price
* **Fixed Discount**: a fixed amount off the original price
* **Fixed Price**: a set unit price that replaces the original
* **Price Per Unit**: a set price per unit, no matter the original
Add a short description to each tier (for example, "10% off for 10–24 units"). Your team can then read the pricing structure at a glance.
## Schedule a promotion
Set a start and end date, and the discount turns itself on and off. No manual steps on the day.
Run a timed promotion that starts and ends on its own.
Set up holiday or seasonal discounts weeks ahead and let them run.
Offer intro pricing for a limited time when you launch a product.
Schedule end-of-season pricing to start and end on set dates.
Scheduled discounts show up in the **Scheduled** tab on the Volume Discounts page, so you always know what is coming.
## Sync discounts to your stores
Volume discounts and customer group pricing sync to your connected stores on their own. Create or update a discount in WISEPIM, and the price change goes to your platforms.
| Platform | Status |
| ----------- | ----------- |
| Lightspeed | Supported |
| Magento 2 | Coming soon |
| Shopify | Coming soon |
| WooCommerce | Coming soon |
| CCV Shop | Coming soon |
Each discount can have platform-specific settings. These control how it appears on each connected store and keep it compatible.
## Plan limits
Your plan sets how many volume discounts and customer groups you can create:
| Plan | Volume Discounts | Customer Groups |
| ---------- | ---------------- | --------------- |
| Free | Up to 5 | Up to 3 |
| Pro | Unlimited | Unlimited |
| Enterprise | Unlimited | Unlimited |
Reached your limit? Upgrade in **[Settings > Billing](/en/settings/billing)**.
## Best practices
When two discounts could hit the same product, set the priority so you know which one wins.
Apply a new discount to one product or category first. Check the price is right before you widen the scope.
Put wholesale and B2B buyers in their own groups. Assign volume discounts to those groups so retail customers never see wholesale prices.
Set start and end dates on seasonal and promo discounts in advance. You will never forget to switch one on or off.
## Troubleshooting
* Check that the discount is **active**, not just scheduled for a future date.
* Confirm the **scope** matches the product or category you expect.
* Make sure **Apply To** includes the right customer group, or "all customers."
* If a coupon code is required, check the customer is entering it correctly.
* Look for overlapping discounts on the same scope. The one with the highest **priority** wins.
* If **Combine with Others** is on, discounts may be stacking. Turn it off if they should not combine.
* Check the **calculation method** is right (replace price, discount on price, or compound).
* Make sure the group has a **platform mapping** for the target store.
* Confirm the integration is connected and active in **[Settings > Integrations](/en/settings/integrations)**.
* Check the sync status in the customer group details for any error messages.
## Related
Set base prices and product details before you layer discounts on top.
Update prices and fields across many products at once.
Connect the stores your discounts and pricing sync to.
See your plan limits and upgrade for more discounts and groups.